Spark Infrastructure recognises the impact it and the Asset Companies have on the communities in which they operate. Spark Infrastructure complies with all relevant laws, regulations and rules governing its activities. Spark Infrastructure acts responsibly in its dealings with all relevant regulators.

SA Power Networks, CitiPower and Powercor employ customer service strategies supported by a detailed set of policies, procedures, work instructions, manuals and guidelines.

SA Power Networks, CitiPower and Powercor have been recognised year on year for achievement and high standards of management, training, safety and commitment to excellence in customer service with many awards being given, including:

  • Best of the Best Customer Service organisation
  • National Large Business of the Year (Joint winner with Telstra)
  • Victorian Large Business of the Year
  • Highly Commended Victorian Customer Charter
  • Best Safety Leadership Initiative Finalist

The organisations have strong links with their community through various sponsorships and other support. As a good corporate citizen, SA Power Networks has many long and fruitful partnerships with a range of community organisations, enabling hundreds of thousands of South Australians to benefit from, and participate in, activities supported by the organisation. This support reaches all parts of South Australia and ranges from the arts, to sport, to student exchange and conservation.

SA Power Networks, CitiPower and Powercor continue to meet the expanding requirements of a growing population and respond to immediate and longer-term growth and demographic changes in residential and industrial customer sectors.

Customers expect that electricity utilities ensure the availability and reliability of electricity supply. Stakeholders expect electricity utilities to consider access to and affordability of electricity to all users for the overall sustainability of the community. These issues are considered in detail by energy regulators who set out and enforce requirements applicable to the Asset Companies.

The Australian Energy Regulator (AER) has implemented a national Service Target Performance Incentive Scheme, which provides incentives to electricity distribution network businesses to improve service, quality – including reliability – over time.

The asset companies meet regularly with the AER and abide by all regulations.

SA Power Networks corporate website –www.sapowernetworks.com.au

CitiPower and Powercor corporate website – www.powercor.com.au